World Of Warcraft Story F.A.Q

When is the page updated?
The page is updated every Tuesday during the weekly realm maintenance.

How many players are listed for each realm?
The top 1000 players are shown for each realm.

Why am I unable to find my name on the realm I play on?
Only the top 1000 characters are listed for each realm. If your character isn't shown, it doesn't rank in the top 1000 - keep fighting!

What is the "rating" and how is it calculated?
A character's rating translates directly into their rank, and how far into that rank they are (ie: a rating of 65,000 means that character is the highest possible rank 14 character). Each character's rating is calculated by how many honor points they have, compared against all other characters on that realm.

In game, my standing displays something different on the web page?
In game, the standing displayed is that characters standing for the previous week. The standing on the web page displays a character's overall, lifetime standing.

I have more honorable kills than someone else. Why does that player have a higher standing than I?
Honorable kills are not the only factor that determines a characters standing. The honor points a character receives from honorable kills are added to other factors, including honor points received for completing objectives in battlegrounds, to determine overall standing.

Do you plan on listing more than 1,000 players per realm?
Not at this time.

Do you plan on adding more features?
Yes. We have plans for additional features for the World of Warcraft community web site. This is only the beginning.

Why is my guild name incorrect?
There is a bug affecting certain characters that is causing the wrong guild name to appear. We are working to resolve the issue as fast as possible.

Recently, I moved off a realm but my character is still displayed on the old realm?
This is a bug. We are working to resolve the issue as fast as possible.

To provide better communication with our players, we would like to inform our community about the various methods used to update World of Warcraft. The following are the four major methods of updating the game:

Content patch - The content patch introduces major additions and/or changes to the game, whether in terms of functionality, content, economy, social interaction, or combat. For example, we recently opened up the dungeon Maraudon, as well as adding the priest spell Prayer of Fortitude as part of the same content patch. Content patches require a maintenance period of several hours and are accompanied by a download and patch notes.

Hotfix - A hotfix is a change made to the game deemed critical enough that it cannot be held off until a regular content patch. Hotfixes require only a server-side change with no download and can be implemented with no downtime, or a short restart of the realms. Because there is no download component to a hotfix, there are no downloadable patch notes. Instead, we will announce hotfix information through the forums, the in-game message of the day, and in the Server Alert window on the login screen.

Emergency patch - An emergency patch is identical to a hotfix, with the exception that an emergency patch requires a download and will be accompanied by patch notes.

Localization patch - The game is currently translated into multiple languages with plans to introduce more. While not often, there are times when we must make changes to text within the game to accommodate the various languages, and this takes the form of a localization patch. Localization patches, when they occur, take place across all language versions of the game and are accompanied by a download and patch notes. Oftentimes, bug fixes will also be included with a localization patch to better utilize the downtime. These bug fixes will be documented in the patch notes as well.

We hope that this information provides more insight to our players regarding the update process, and in the future, we will use this guideline in order to keep our players informed on the World of Warcraft update process.

If you currently have an account in another region and require assistance you can use the information below to contact the appropriate group. We can only assist with players in the US region.

European Region | Korean Region | Chinese Region | Taiwanese Region Europe

European support hours 10:30am to 08:00 pm (Paris time, GMT +1), from Monday to Thursday. 10:30am to 07:00 pm (Paris time, GMT +1), on Friday. Phone support is provided in English, French, and German. As we have many nationalities in Blizzard Europe, we may be able to answer your queries in other languages (Spanish, Danish...), but this service cannot be guaranteed.

Contacting Technical Support by phone, from:
China

The Chinese support pages can be found here .

• Email support
  • manjacker@msn.com for in game issues
  • manjacker@msn.com for technical issues
  • manjacker@msn.com for reporting bugs with the Chinese version.

Beta testing has not yet started in our Taiwanese region so there are no support links yet. However you can find information on our World of Warcraft Taiwan site .
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Mount Hyjal and Illidan's Gift
The few night elves that survived the horrific explosion rallied together on crudely made rafts and slowly made their way to the only landmass in sight. Somehow, by the grace of Elune, Malfurion, Tyrande, and Cenarius had survived the Great Sundering. The weary heroes agreed to lead their fellow survivors and establish a new home for their people. As they journeyed in silence, they surveyed the wreckage of their world and realized that their passions had wrought the destruction all around them. Though Sargeras and his Legion had been ripped from the world by the Well's destruction, Malfurion and his companions were left to ponder the terrible cost of victory.

There were many Highborne who did survive the cataclysm unscathed. They made their way to the shores of the new land along with the other night elves. Though Malfurion mistrusted the Highborne's motivations, he was satisfied that they could cause no real mischief without the Well's energies.

As the weary mass of night elves landed upon the shores of the new land, they found that the holy mountain, Hyjal, had survived the catastrophe. Seeking to establish a new home for themselves, Malfurion and the night elves climbed the slopes of Hyjal and reached its windswept summit. As they descended into the wooded bowl, nestled between the mountain's enormous peaks, they found a small, tranquil lake. To their horror, they found that the lake's waters had been fouled by magic.

Illidan, having survived the Sundering as well, had reached Hyjal summit long before Malfurion and the night elves. In his mad bid to maintain the flows of magic in the world, Illidan had poured his vials, which contained the precious waters from the Well of Eternity, into the mountain lake. The Well's potent energies quickly ignited and coalesced into a new Well of Eternity. The exultant Illidan, believing that the new Well was a gift to future generations, was shocked when Malfurion hunted him down. Malfurion explained to his brother that magic was innately chaotic and that its use would inevitably lead to widespread corruption and strife. Still, Illidan refused to relinquish his magical powers.

Knowing full well where Illidan's ruthless schemes would eventually lead, Malfurion decided to deal with his power-crazed brother once and for all. With Cenarius' help, Malfurion sealed Illidan within a vast underground barrow prison, where he would remain chained and powerless until the end of time. To ensure his brother's containment, Malfurion empowered the young warden, Maiev Shadowsong, to be Illidan's personal jailor.

Concerned that destroying the new Well might bring about an even greater catastrophe, the night elves resolved to leave it be. However, Malfurion declared that they would never practice the arts of magic again. Under Cenarius' watchful eye, they began to study the ancient arts of druidism that would enable them to heal the ravaged earth and re-grow their beloved forests at the base of Mount Hyjal.